Refund Policy

We want you to be happy with your hosting. If it isn't working out, here is how refunds work.

Shared and reseller hosting: 30-day money-back

If you cancel a new shared or reseller hosting account within 30 days of the first payment, we refund the hosting fee. This applies to your first order with us, not to renewals.

Not refundable

• Domain registrations, renewals and transfers, as the registry charges us as soon as they are processed.
• SSL certificates once issued, software licences, and setup or migration fees.
• VPS and dedicated servers after they have been delivered, as the hardware is reserved for you.
• Accounts closed for breaking our Terms of Service or Acceptable Use Policy.
• Renewal payments, unless you asked to cancel before the due date and we invoiced you anyway.

Cancelling later

After 30 days you can still cancel at any time. We stop future invoices, but we do not refund the time already paid for. If you paid for a year and cancel early, the service stays active until the end of the paid period unless you ask for immediate cancellation.

How refunds are paid

Refunds go back to the original payment method where possible, or as account credit if you prefer. Bank and wallet refunds usually take 5 to 10 working days.

To ask for a refund, open a ticket from your client area or email support@247workinghost.com.